Privacy Policy

1. Information We Collect

When you shop with aairab, we collect the following types of information:

• Account information: Name, email address, and password when you create an account.
• Order information: Billing and shipping address, phone number, and purchase history.
• Payment information: We do not store payment card details. Payment is accepted via Cash on Delivery (CoD) or direct bank transfer. For bank transfers, you transfer the amount yourself and share the receipt with us; no payment instrument data is transmitted to or retained by us.
• Usage data: Pages visited, browser type, device, and IP address for site analytics and security.

2. How We Use Your Information

• Process and fulfil your orders, including shipping and delivery notifications.
• Send transactional emails (order confirmation, status updates, shipping alerts).
• Respond to your customer service enquiries.
• Detect and prevent fraud or abuse on the platform.
• Improve our website and product offerings through aggregated analytics.
• Send promotional emails only if you have opted in — you can unsubscribe at any time.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with:

• Logistics partners: PostEx and similar courier services receive your name, phone number, and delivery address to fulfil shipments.
• Email service providers: An email service is used to send transactional emails.
• Legal requirements: We may disclose information when required by Pakistani law or to protect our rights.

4. Data Retention

We retain your account and order information for as long as your account is active or as required by Pakistani tax and commerce regulations (typically 5 years). You may request deletion of your account at any time by contacting us.

5. Cookies

We use essential cookies to maintain your session and shopping cart. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but some features (such as the cart) will not function correctly.

6. Security

We use industry-standard encryption (HTTPS/TLS) to protect data in transit. Passwords are stored as salted hashes and are never stored in plain text. However, no online system is completely secure — please use a strong, unique password for your account.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information in your account.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@aairab.com.

8. Children's Privacy

Our store is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions, reach us at: